Important Information
Our Policies
Please read our policies before booking your appointment.
💳 Deposit Policy
A non-refundable deposit of 30% of the total service price is required to confirm all appointments. This deposit secures your time slot and covers preparation costs.
The remaining balance is payable on the day of your appointment, either in cash or via bank transfer.
Deposits can be paid by card (Stripe) or bank transfer at the time of booking.
📅 Cancellation Policy
We understand that life happens. However, late cancellations affect other clients and our scheduling significantly.
To cancel your appointment, please WhatsApp us on 07769 064 971 with your booking reference number.
If you cancel with more than 48 hours' notice and wish to rebook, your deposit will be transferred to a new appointment within 30 days.
⏰ Late Arrival Policy
We operate on a tight schedule to ensure every client receives the full time and care they deserve. Late arrivals affect not only your appointment but those of other clients.
If you are running late, please WhatsApp us immediately on 07769 064 971 so we can do our best to accommodate you. Communication is key — we are always willing to work with you where possible.
Persistent late arrivals (more than twice) may result in being required to pay a full upfront payment for future bookings.
🚫 No-Show Policy
A no-show is defined as failing to attend your appointment without prior notice.
We hold your appointment time exclusively for you. Please respect both our time and the time of other clients by letting us know as early as possible if you cannot attend.
💜 Refund Policy
Services
Deposits are strictly non-refundable. If you are unhappy with your service, please let us know before you leave so we can address any concerns. We take client satisfaction very seriously and will always work to make things right.
Products
We do not accept returns or offer refunds on opened hair products for hygiene reasons. Unopened products in their original packaging may be returned within 14 days of purchase with proof of purchase.
📦 Shipping Policy
We offer UK standard delivery on all products. Orders are typically dispatched within 1–2 business days.
Standard UK delivery: 2–5 working days
Local Farnborough pickup: Available by arrangement (free of charge)
You will receive an email notification when your order is dispatched. Shipping costs are calculated at checkout based on order size and destination.
We are not responsible for delays caused by Royal Mail or other carriers. For time-sensitive orders, please contact us before placing your order.
🔒 Privacy Policy
BraidedbyAGB is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
What we collect: Name, email address, phone number, and appointment/order details provided at the time of booking or purchase.
How we use it: To process your bookings and orders, send appointment reminders and order updates, and to occasionally contact you about our services (only with your consent).
Who we share it with: We do not sell or share your personal data with third parties, except where required to process payments (Stripe) or deliver orders.
Your rights: You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please email us at hello@braidedbyagb.co.uk.
Data retention: We retain your data for as long as necessary to provide our services and comply with legal obligations.
By booking an appointment or placing an order, you consent to the above use of your personal data.